The homes we manage do not belong to us, but to people who use their vacation homes as well. We expect our visitors to treat the homes with respect and follow the homeowners wishes which are listed below. Because there are some weekends that are special*** for many reasons there may be more restrictions on canceling. We strive to give the best service and make reservations on first come first booked basis, at times there may be some confusion as to policies on booking and cancellations. We recommend getting travel insurance through your current agent.
Owners/managers reserve the right to accept or refuse three night or less stays during High Season and Holidays
Any home that accepts pets requires $100 pet fee and requires the animals to be kenneled when renters are out of the home. If management finds pets not kenneled and renters out of the home the rental shall be terminated immediately and renters will be required to leave the premises. Also and damages from pets will be charged to the credit card on file.
Please do not bring pets to homes that are "pet-free", we do have guests that have allergies and we need to keep this homes for those folks! Unfortunately if we find pets in a no pet home we will have to charge your credit card a $250 fee and/or may ask you to leave since you signed an agreement that said you would honor the no pet policy.
Winter Advisory: Please be reminded that all homes are located in the mountains, in the winter that can mean snowy slippery roads. We recommend you have either front wheel drive with studded snow tires or four wheel drive and good snow tires (we drive with studded snows). All the homes in Twin Lakes are on hilly dirt roads, which can be difficult to maneuver if you don't have the proper tires on your vehicle. Towing can be very expensive - up to $250/hr.
Colorado Traction laws can fine upto $650 - see this page
*** Also think about travel insurance, DIA and I-70 don't close often but it happens, check with your insurance agent for a policy that may cover such events, we do not refund for these events as listed in your rental contract.***
> Absolutely no smoking in the homes or open fires allowed on any property
> All bookings less than 3 nights will be charged a cleaning fee (see individual listings for fee)
> No pets on the property - exceptions would be StarVue Retreat Mountain Magic and High Lake Haven
> Lost key charge is $20 per key will be charged to credit card on file
> Lost garage door openers charge is $75 will be charged to credit card on file
> Excessive cleaning and breakage will be charged to credit card on file
> If any of the following are found during stay you will be asked to leave immediately:
*more people than reservation made for
*smoking, electronic cigarettes, vaping
*pets where not allowed or not kenneled when renters are out of the home
> Cancellation refunds will be made on an individual basis, call for more info
> All rentals require one regular night fee + tax payment upon booking full payment 60 days before reservation, Leadville 100 events have special requirements on payments and refunds, call for more information
> Refund for cancellation requirements below.
*** All weekends in August - require a 5 night minimum with one night + tax deposit at booking and full payment by February 15th. Refunds will be made only for rental nights that are rebooked at 90%.
Black Wolf Lodging Cancellation:
>If cancelled more than 60 days in advance of arrival 90% refund
>Cancellation under 60 days prior will be refunded 90% only if property is rebooked for entire reservation
>Any booking made through VRBO may have different policies, call for more information
We accept Cash, MC, Visa and Discover